POLICIES

Returns/Exchange Policy

You may return or exchange unwanted products within 20 days of shipment date, under the following terms and conditions:

• All returns or exchanges must be pre-approved by LEDgen Lighting and a Return Authorization Number (RA#) must be issued and clearly indicated on the outer packaging of the returned product along with the customer's return address. We are not responsible for refunds denied for products returned without authorization or RA#. Contact customer service or download the Return Authorization Form. Email or fax it for approval and the RA#. The shipping address for returning items is:

LEDgen RETURNS

ATTN: Shipping RA# _______

1101 South Miller Avenue

Marion, IN 46953

• Original shipping charges plus a restocking fee of 15% will be deducted from the refundable cost of products that are not being returned due to manufacturer's defects or shipping errors on the part of LEDgen Lighting, Inc. This includes all returns for ordering too much product, ordering the wrong product, dislike of the product once it is delivered, etc. A restocking fee is generally not charged for exchanged products so long as the balance of product exchanged meets or exceeds the value of the original purchase and that items are returned unused and in their original packaging. Return shipping must be prepaid at the customer's expense.

• Product orders totaling over $2,500 are not refundable. We strongly encourage you to request samples of the exact style, grade and color of the product(s) you are interested in before placing large orders to ensure the products meet your specifications.

• Returned or exchanged products must not have been used, installed or modified in any way.They must be in their original cartons and shipped with sufficient packaging material to ensure they are resalable.All manuals, warranty cards and ancillary items must be in saleable condition.

• Upon receipt and review by our shipping department, certain items may be designated non-returnable due to returned condition.

Return/Exchange Process
To return or exchange items, please complete a Return Authorization Request Form  and fax to 1-765-664-8069 or e-mail a completed copy to returns@LEDgenLighting.com.  Upon review, we will contact you with the RA# and provide you with any further instructions. DO NOT RETURN THE ITEMS UNTIL YOU HAVE RECEIVED THE RA#. In order to receive your qualified refund or exchange, the items must be received at our warehouse within 15 calendar days of issuing the RA#. If you are unable to return the items within the specified time, please contact customer service for an extension.

Refunds and Credits
If items meet the criteria for a qualifying return as described above, a refund or account credit will be issued within 7 business days.

Order Cancellations
If you wish to cancel or postpone your order and we are able to accommodate you without additional expense to LEDgen Lighting, we will do so at no cost to you. If the order has already been processed and shipped then a cancellation will be denied and the shipment will be subject to terms detailed in the RETURNS POLICY above.

Products Damaged in Shipment
If a product is damaged in shipment to you, please note any obvious damage or shortage when you sign for receipt of the shipment.You must notify us of the damage or shortage within 24 hours of receipt. We will replace or refund the purchase value of the damaged item(s) so long as the incident is properly documented and all claims are made with the carrier within the time allotted. If the same product is no longer available a refund will be issued for the purchase. LEDgen Lighting, Inc. reserves the right to refuse returns and not issue a refund or credit for products further damaged upon return shipment and will notify you of such damages at the time they are discovered.

Defective products

Please see TERMS OF SALE AND USE below.

Shipping Policy

Shipping charges are directly dependent on the weight and dimensions of your order, requested shipping services, and the location of your shipping address. We ship worldwide from our Midwest Distribution Center with UPS small package services as well as UPS Freight for larger orders. Upon request, we may grant that palletized freight orders be shipped with your choice of carrier for a handling fee of $25.00 per pallet AND only if the shipping charges are billed direct to your account with that carrier. We will also ship to Military Bases, APO and PO Boxes through the US Postal Service (www.usps.com) as necessary and upon request for an additional handling fee of 5% of the total order. Freight charges do not qualify for refunds or credits if there is no shipping error caused by LEDgen Lighting, Inc.

PLEASE MAKE EVERY EFFORT TO ENSURE THAT YOUR SHIPPING INFORMATION IS CORRECT. If you provide an incorrect name or address that result in correction surcharges from the shipper, you will be billed for those fees. In addition, if we encounter errors while processing your shipment and are unable to contact you for the correct information the order will be held for up to 3 days while we attempt to contact you; then the product will be unpacked and restocked resulting in the assessment of a 5% restocking fee will be applied to your account.

For products shipped outside the United States, the recipient is responsible for paying any duties or taxes owed in that country.

Terms of Sale and Use

The Terms and Policies contained herein govern your purchase of products from LEDgen Lighting, Inc. and the use of use of this web site. By ordering from LEDgen Lighting, Inc., and/or using our web site, products and services, you acknowledge that you have read, accepted and agreed to these terms without limitation.These terms are subject to change at any time without notice.

Web Site and Content Ownership
"LEDgen Lighting, Inc.", pictures and logos are trademarks of LEDgen Lighting, Inc.; a company incorporated in the State of Indiana, USA. Any and all content presented on or downloaded from this website, including, but not restricted to, text, graphics, photographs, images, videos, sounds, illustrations, charts and calculators ("Content"), are the property of LEDgen Lighting, Inc., and its content providers. All products, pictures, and manufacturers represented here are protected by their own copyrights or trademarks. This site and its content are protected by trademark and other laws pertaining to intellectual property rights. No part of this website or its Content may be duplicated or retransmitted without specific written approval from LEDgen Lighting, Inc. LEDgen Lighting, Inc. shall not be held responsible for losses, expenses, costs or damages incurred as a result of disregarding these Terms and Policies.

Pictures and Product Specs
We attempt to provide accurate pictures and information of the products detailed on our website. However, we are not responsible for minor variations in appearance based on how images are perceived on individual computers or due to modifications made by the manufacturer. All images on the site should be used for reference only and samples should be requested before making a major purchase.

Pricing
Prices quoted do not include shipping or sales tax. In addition, we make every effort to maintain consistent and accurate pricing documents used to quote pricing to our customers. If the price you are charged is not consistent with the price quoted please notify us immediately so that we can correct the error and apply any resulting credits or adjustments to your account.

Product Availability
Our inventory report is updated on a regular basis and available upon request in PDF or Excel format. If you have placed an order and we are unable to fulfill it for any reason, we will notify you and present any other options or substitutions that may be available at that time. If the order is canceled and cannot be shipped due to unavailability, you will not be charged costs or penalties for any items not shipped. To sign up to receive our inventory report, please email inventory@ledgenlighting.com

Defective Product and Manufacturer Warranties
Many of the products we sell are covered by manufacturers' warranties and are detailed within the product packaging. Express written warranties for Diogen or Holiday Creations products can be downloaded for review or found within the product packaging. To file a warranty claim, please follow specific instructions set forth in the warranty information for each product or contact customer support for assistance and fill out a Warranty Claim Form.

Sales Tax

If your shipping address is in the United States; but not in the State of Indiana, you will not be charged sales tax. If your shipping address is in Indiana, we are required to charge sales tax of 7% (as of March 1, 2008), unless you are a licensed reseller or have other non-profit or tax-exempt status AND provide a valid Seller's permit or Tax exempt ID number. We cannot process your order until the proper paperwork has been filed with our office. Once you have submitted a permit or tax exempt number we will keep it on file with your account and ask that your status be renewed or updated if your information changes or upon future requests. If your shipping address is outside the United States, you are responsible for paying any import taxes, tariffs, or duty fees due.

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